Cancellation & Refund Policy

Return eligibility can vary by product category, condition, seller, hygiene or safety considerations and other lawful factors. The product page and order record will show whether an item is returnable and, where applicable, the return window. Please review that information before ordering.

A product marked non-returnable is not automatically excluded from remedies required by law for a wrong item, damaged or defective item, counterfeit product, materially different product, or other legally actionable problem.

If the order has not entered a stage where cancellation can no longer reasonably be stopped, the buyer may request cancellation through the order interface where available. Cancellation is confirmed only when the order status shows it as cancelled.

ADI or the seller may also cancel an order for reasons such as payment failure, stock unavailability, material listing error, delivery non-serviceability, suspected fraud, legal restriction or inability to fulfil the order.

Once an item has been dispatched, cancellation may no longer be possible. Where permitted, the buyer may refuse delivery or request a return after delivery under the product-specific policy. Refusal or return-to-origin handling may differ from a normal return and is subject to applicable law and the circumstances of the order.

For returnable products, a request must normally be raised within the return window shown for that item. For any product, promptly report a wrong item, transit damage, manufacturing defect, missing material component, counterfeit concern or material mismatch with the listing.

ADI may offer a replacement, repair, return, refund or another appropriate remedy depending on the product, seller terms, evidence, availability and applicable law.

For change-of-mind or policy-based returns, the item should generally be returned in substantially the same condition in which it was delivered, together with accessories, manuals, tags, serial-number labels, warranty materials and original packaging where reasonably available. Normal inspection needed to verify an item is not treated the same as misuse or material alteration.

ADI may reject fraudulent or abusive return requests, including substitution of a different item, removal of serial-number identifiers or intentional damage. This does not affect genuine consumer claims.

Where pickup is offered, the buyer must provide reasonable access for collection. Certain claims may require photos, videos, serial numbers, packaging or other information reasonably needed to verify the issue. Some products may require inspection before a replacement or refund is approved.

Approved refunds will be initiated to the original payment method or another lawful refund method communicated for the transaction. For cash-on-delivery orders, ADI may request verified bank or other permitted payout details if a digital refund is required.

ADI will initiate approved refunds within the period required by applicable law and the order-specific process. After initiation, the buyer's bank, card network, UPI service or payment provider may require additional processing time before the amount appears in the account.

Whether delivery, reverse-logistics or other order charges are refundable depends on why the order was cancelled or returned, the charges disclosed at checkout and applicable law. A seller-attributable or fulfilment error will not be used to deprive the buyer of a refund that is legally due.

Cancellation, return and refund decisions are generally handled per item or seller shipment. Returning one item does not automatically cancel or refund the rest of a multi-item order.

Keep the order number and any return or refund reference until the matter is complete. If an approved refund has not appeared after the payment provider's normal processing period, contact ADI so the transaction can be traced.

If you disagree with a return or refund decision, request review through customer support. Unresolved complaints may be escalated through the Grievance Redressal process.

This policy does not restrict rights or remedies that cannot be waived under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable Indian law. Where a product-specific term conflicts with a mandatory legal right, the mandatory legal right prevails.